Frequently asked questions

Seedlings are sold in seasonal ordering windows. While a window is open you can add species to your cart and check out; the dates are shown on our home page. When ordering is closed you can still browse the catalog — the home page always tells you whether ordering is open and, if so, the last day it stays open.

• Upcoming — planned for a future season and not orderable yet; some species show an expected-availability note.
• In stock — available to order this season.
• Low stock — running low, so order soon.
• Sold out — no longer available for the rest of this season.
• Some species show the exact number remaining instead of these labels — that's up to the nursery.

Seedlings are sold in fixed groups of each species, so you order a whole number of groups. When the group size affects the quantity you enter, the species page explains it. The nursery may also set a maximum per species. The species page and your cart guide you to quantities within those limits, and checkout will let you know before you place the order if your cart is outside them.

Orders are picked up at the nursery unless delivery is being offered for the season. You choose your method at checkout. If shipping is available, its box-based cost and the areas we serve are shown before you place the order.

Pick up at the nursery during posted hours and bring your order number. If pickup time slots are offered, you'll choose one at checkout; otherwise nursery staff will contact you to arrange a time. Seedlings are containerized, so we recommend bringing a tarp or bags to protect the seedlings on the drive home. Our contact page has the address and hours.

Staff prepare orders through the season. You'll get an email as your order moves along — when payment is confirmed, when a pickup order is ready, and when a delivery is on its way. Your pickup time or delivery window is included in those emails and on your order page.

You place your order first, then pay through the State of Ohio ePayment service. Payments go to the ODNR Division of Forestry. Once payment is confirmed, you'll get a receipt and your order moves into preparation.

Yes. Payments are processed securely through the State of Ohio, and this store does not retain card information.

Your order is held as Awaiting paymentand your seedlings stay reserved while you finish paying. You can return to pay any time from your order page or the payment link we emailed. If an order stays unpaid past the nursery's deadline, it's cancelled automatically and the seedlings are released for others — we'll email you if that happens.

If you have an account, sign in and open My orders to see every order and its progress. If you checked out as a guest, use the private tracking link we emailed when you ordered.

Go to Find my order, enter your order number and the email you used, and we'll re-send your tracking link if they match an order.

An order moves through these steps:

1. Order placed— we're holding your seedlings while you pay.
2. Awaiting payment— payment hasn't come through yet.
3. Payment confirmed— we've received your payment.
4. Preparing — staff are getting your seedlings ready.
5. Ready for pickup (pickup) or Out for delivery (delivery).
6. Completed — your order is finished.

An order can also be marked Cancelled.

If guest checkout is available, you can order with just your email and track the order through the link we send you. Creating an account keeps all your orders in one place and saves your details for next time.

Yes. Sign in and use the option to bring in past orders. We'll email a confirmation link to the address you used at guest checkout, and once you confirm it, those orders are attached to your account.